Website Terms of Use

Any use of software and accompanying documentation from this Web site is subject to the terms of a software licence agreement between you and CCLI. You must read the licence agreement and indicate your agreement to its terms prior to installing or using the software. All rights, title, and interest not expressly granted are reserved.

Except as otherwise indicated elsewhere on this site, you may view, copy, print, and distribute documents available on this Web site subject to the following conditions:

• The document may be used solely for personal, informational, non-commercial purposes.
• The document may not be modified or altered in any way.
• The following copyright notice and permission notice must appear in each document: “Copyright © 2024 CCLI. All rights reserved."
• CCLI reserves the right to revoke such authorisation at any time, and any such use shall be discontinued immediately upon written notice from CCLI.
• Documents specified above do not include the design or layout of this Web site. Elements of this Web site are protected by trade dress and other laws and may not be copied or imitated in whole or in part.

Except as expressly provided otherwise in an agreement between you and CCLI, all information and software on this Web site are provided “as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

CCLI assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this Web site. References to corporations and their services and products are provided “as is" without warranty of any kind, either express or implied. In no event shall CCLI be liable for any special, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information.

This Web site could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this Web site. CCLI may make improvements and/or changes in the product(s) and/or the program(s) described in this Web site at any time.

This Web site can be accessed from other countries around the world and may contain references to CCLI products, services, and programs that have not been announced in your country. These references do not imply that CCLI intends to announce such products, services, or programs in your country.

Except where expressly provided otherwise by CCLI, all comments, feedback, information, or materials submitted to CCLI through or in association with this Web site shall be considered non-confidential and CCLI’s property. By submitting such comments, feedback, information, or materials to CCLI, you agree to a no-charge assignment to CCLI of all worldwide rights, title, and interest in copyrights and other intellectual property rights to the comments, feedback, information, or materials. CCLI shall be free to use such comments, feedback, information, or materials on an unrestricted basis.

This Web site contains links to third-party Web sites. The linked sites are not under the control of CCLI, and CCLI is not responsible for the contents of any linked site or any link contained in a linked site. CCLI is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by CCLI.

CCLI controls this Web site from its offices in Vancouver, Washington, USA. All matters relating to this Web site shall be governed by U.S. federal law or the laws of the State of Washington. You agree that any legal action or proceeding related to this Web site must be instituted in, and jurisdiction and venue are proper in, a state or federal court in Clark County, Washington. Your use of this Web site and its information must comply with all applicable local laws or regulations, and with U.S. export laws and regulations.

CCLI would like to share potentially valuable or interesting information with you and, from time to time, ask for your feedback via online surveys.

• When you provide us with your personal data, either by phone, email or a physical or online form, we will always provide a clear and simple way to confirm your communication preferences.
• We will never assume your consent to receive email marketing. We will only send you marketing emails where you have opted-in to receive them.
• We may give you the opportunity to opt-in to receive different marketing emails based on your interests. An opportunity to unsubscribe from any particular list will be clearly provided at the bottom of each email.
• We may mail information to you that we believe will be of legitimate interest.
• We will make it simple for you to change your communications preferences, which you can do at any time online, over the phone or by writing to us.

A ‘cookie’ is a file placed on your personal computer’s hard drive by a website.

CCLI employs cookies to optimise its service to customers. We do not use cookies to collect personally identifying information from users, nor to track user activities beyond our websites. CCLI does not maintain copies of cookies on our websites after you leave them.

Cookies store and exchange small pieces of temporary data between a website and a user’s computer which enable a “session" or “dialogue" between the two machines. With the session established, CCLI can tailor its responses (i.e., provide you with the information you want) and help you traverse our web pages efficiently and effectively. A session is broken when you exit your browser.

CCLI uses “session cookies" — (i.e., temporarily stored cookies in your computer’s memory). Session cookies are normally deleted from a user’s computer when the user logs off the computer, or the user exits the browser.

For security purposes and to ensure that this service remains available to all users, our websites also employ systems to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

Unauthorised attempts to upload information or change information on this service are strictly prohibited and may be punishable under the law.

Google Analytics is a web analytics service that uses cookies stored on your computer to collect and report website usage data. We use Google Analytics to understand how visitors use our websites and to identify where we can improve our content and services. Google collects the IP address you use when you visit the site but does not collect any other personal information about you. We do not combine the information that Google collects with any other personally identifiable information.

Learn more about how your data is collected by Google

Prevent your data from being used by Google Analytics

We use Hotjar to understand our users’ needs and to optimize this service and experience.

Hotjar is a technology service that helps us better understand our users’ needs and optimise our online services and experience (e.g., how much time they spend on web pages, which links they choose to click, what users do and don’t like, etc.). User feedback helps CCLI build and maintain quality service.

Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular the device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile.

Neither Hotjar nor CCLI will ever use this information to identify individual users or to match it with data about an individual user. For further details, please see Hotjar’s privacy policy.

You can opt-out of the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this Hotjar opt-out.

Comments on articles, blogs and videos can be helpful to other viewers, provided that a spirit of helpfulness is the intent of the person doing the commenting.

We review all comments on CCLI’s websites. We reserve the right to edit/delete spam comments, duplicate comments, unsupported accusations, vulgar comments, vile comments, personal attacks of any kind, terms offensive to groups when used in a derogatory manner, and any other comment deemed inappropriate at our discretion.

We reserve the right to ban offenders who post comments under another person’s name, submit an egregious comment or repeatedly submit comments that do not meet our standards.

As a benefit of using CCLI’s services, we provide you with a way to access and update your information through CCLI Profile. These features allow you to quickly update your personal information at any time, including your name, email address, and profile image.

We are committed to safeguarding your privacy and can only do so if you use CCLI Profile features as intended. Some or all aspects of this Privacy Policy may not apply to individuals who share a login (email and password) with other members of an organisation account.

If you believe the information that CCLI holds about you is incorrect and you are unable to correct it through our CCLI Profile service, please contact us, and we will update our records as soon as possible.

You have the right to see the personal data that we hold about you. However, how we deal with such requests, and whether we charge a fair administration fee may differ depending on the law in the country of your residence.

In all cases, if you would like a copy of the personal data we hold about you, please contact us using our GDPR / Data Privacy contact form.

CCLI is committed to protecting your personal data and using it only in a manner that is appropriate, fair and transparent. If, however, you have a concern about our use of your data or wish to make a complaint, please contact us using our GDPR / Data Privacy contact form. We will take all reasonable steps to resolve your query or complaint and to do so promptly.